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In this presentation, Gianna K. Carlotti, MS, NBC-HWC and Donald J. Maser, LPC, NCC, describe the significant increase in the average reported stress level for U.S. adults as a result of the COVID-19 pandemic, and how stress is impacting different communities.

Ms. Carlotti and Mr. Maser explain why unmanaged stress is a major threat to overall health, as well as, present coping techniques.

Lastly, they review several programs available to UPMC Health Plan members including Less Stress, the Stress Management health coaching program.

Educational Objectives 

Upon completion of this activity, participants should be able to: 

  • Define stress and recognize the impact of chronic stress on human functioning
  • Recognize the impact that COVID-19 has had on the average American’s stress level and how participants can manage patient stress while managing their own
  • Describe coping techniques to mitigate the effects of stress on the body and mind


Ms. Carlotti and Mr. Maser have reported no relevant relationships with entities producing health care goods or services.

All presenters' disclosures of relevant financial relationships with any entity producing, marketing, re-selling, or distributing health care goods or services used on or consumed by patients is listed above. No other planners, members of the planning committee, speakers, presenters, authors, content reviewers, and/or anyone else in a position to control the content of this education activity have relevant financial relationships to disclose.

Accreditation Statement

In support of improving patient care, the University of Pittsburgh is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

The University of Pittsburgh designates enduring material activity for a maximum of .75 AMA PRA Category 1 Credit[s]™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Other health care professionals will receive a certificate of attendance confirming the number of contact hours commensurate with the extent of participation in this activity.

For your credit transcript, please access our website four weeks postcompletion at and follow the link to the Credit Transcript page.

Release Date: 11/17/2020 | Last Modified On: 11/17/2020 | Expires: 11/17/2021

This course has been expired.